Billing Operations Administrator

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Billing Operations Administrator
The candidate will join Financial Operations team as a Billing Operations Administrator. A key member of the Financial Operations management team, the Billing Operations Administrator leads a team of 3-7 individuals in servicing the invoicing cycles of a dedicated group of U.S. based partners. Among critical responsibilities are serving as a leader and mentor, ensuring superior work, providing exemplary customer service, managing workflow and furthering departmental strategies. Manages the team’s staff (primarily Billing Analysts), including but not limited to assigning work responsibilities, ensuring output quality and timeliness; resolving problems; training and mentoring and assessing work performance. Ensures smooth workflow, equitable assignment distribution and sufficient coverage during busier times, staff PTO. Works directly with partners and provide timely, candid and forthcoming communication and problem resolution. Swiftly and effectively resolves billing issues. Ensures compliance with Firm deadlines and policies. Liaises with and supports finance functions outside of Billing as needed. Recommends and implements process improvements, with particular emphasis on reducing cycle times and enhancing quality. Spearheads training sessions and corresponding materials. Promotes a positive, energetic culture featuring teamwork, collaboration and excellence. Performs duties with the highest of moral and ethical standards. Leads departmental projects and other tasks as assigned. Assigned staff’s billing tasks and related systems. The Firm’s billing system and ebilling platforms. Understands ebilling processes; liaise with ebilling team to ensure timely billing and problem resolution. On as needed basis (intended to be minimal), assists with billing overflow. Ensures full comprehension of and manage key monthly billing dynamics: Prebill run and distribution process. Client fee arrangements. Billing guidelines. Ebilling rejections, timekeepers and rates. Matter maintenance. Departmental mailboxes, ensuring responses are current and resolved. Control Reports (prepared not posted, etc.). Performs other duties as assigned or required to meet Firm goals and objectives.

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