IT Manager Internal Hennepin County applicants only

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Description
Benefits
Questions
Description
Hennepin County’s Information Technology (IT) department is seeking an IT Manager to lead the IT Service Management team who support IT change management, IT release management, knowledge management, application release management, service catalog and problem management. The IT Manager will take the lead on continuous process improvement, IT service management maturity, and governance to ensure industry best practices are being follow across all process areas. This position will work closely with the service management tool administration team.
Location and hours:
This position will be remote and primarily be available during business hours of Monday through Friday between 7 a.m. – 5 p.m.

About the position type
:
This is a full-time, benefit earning position. You must be a current regular or probationary employee
of Hennepin County to apply for this position.

In this position, you will:
Manage and direct the operation of the Service Management team through performing supervisory functions including setting performance expectations and standards, hiring, evaluating performance, assigning standards, assigning and checking work, and training.
Develop and execute a Service Management strategy and program that is used throughout the organization with internal and external partners and stakeholders.
Manage the vendor relationship and budget for Axios assyst, which includes managing the contract, invoices, contract revisions and Request for Proposals (RFP) for enhancements.
Develop staff and maintain morale of the work unit; build effective teams and foster collaboration across work units, as well as across line of business units.
Monitor team delivery and ensure that processes are effective and efficient via continuous improvement.
Need to have:
One of the following: Bachelor's degree or higher in computer science, management information systems (MIS), or an approved related field and
five years or more of experience as an information technology specialist within the last seven years; two of which were in the information technology supervisor level.
Associates degree in approved related field and
seven years or more of experience as an information technology specialist within the last nine years; two of which were at the information technology supervisor level.
Certification in an IT program and
seven years or more of experience as an information technology specialist within the last nine years; two of which were at the information technology supervisor level.
Nine years or more of experience as an information technology specialist within the last eleven years; two of which were in the information technology supervisor level.
Nice to have:
ITIL 4 certification.
Five or more years with IT Service Management or ITIL processes.
Experience providing leadership skills with the ability to lead, collaborate, listen and mentor professional teams and individuals.
Experience with technical project management.
Ability to:
Coordinate multiple projects and organize work to meet deadlines and conflicting priorities.
Develop and implement a plan to mature processes or work groups.
Work across organizational boundaries, to help lead and influence change.
About the department:
The Hennepin County IT Department delivers innovative, effective, and timely business-driven information technology solutions in a secure, reliable, accessible, and fiscally responsible manner.
About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals -- that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.

Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at ****.

Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.

Your future. Made here.

This posting may be used to fill current and future vacancies.

This position is internally classified as an IT Manager.
Click here
to view the job classification specification.

Note: You must attach a resume with your application materials to be considered for this position.

Invitations to interview will be based upon an assessment of education and experience.
Final candidates will be required to complete a background check.
If you have any questions, please contact:
Jessica Damm
****
hcpromo
Why work here?
Hennepin County embraces the
Total Rewards
philosophy. We want our employees to succeed – not only at work but as they move through life and its milestones. We offer advantages and opportunities others can't – including:
Meaningful work
Public service
Competitive pay
Work-life balance
Generous benefits
Opportunities to grow
Commitment to your success
By working in public service, we are a part of something larger than ourselves. Together, we support those in need. We help people access information and services. We empower vibrant and diverse communities. We serve residents.

Employee Benefits Summary
Visit our benefits page to learn more: ****If you are a current Hennepin County employee please be aware that any change in job classification may affect your current benefits (such as a conversion from Vacation/Sick Leave to Paid Time Off and/or enrollment in a Health Care Saving Plan.) Information about the impact of job changes on benefits can be found here
01
Are you a current
regular or probationary employee
of Hennepin County?
Yes
No
02
In which of the following areas have you earned a technical certificate or degree? Check all that apply.
Computer science
Management information systems (MIS)
Other related field
None of the above
03
What is the highest level of certificate/degree you have earned in the field(s) you selected above?
Certification in an IT program
Associate's degree
Bachelor's degree or higher
None of the above
04
Describe your education including area(s) of study, school(s) attended, and degree(s)/certification(s) earned. If you have not completed a degree/certificate, type None in the space provided.
05
Which of the following best describes your experience as related to this position?
I have at least five years of experience as an information technology specialist within the last seven years.
I have at least seven years of experience as an information technology specialist within the last nine years.
I have at least nine years of experience as an information technology specialist within the last eleven years.
None of the above.
06
Describe your experience as an information technology specialist. Include other related IT experience, referencing jobs listed in your resume. If you do not have this experience, type None in the space provided.
07
Do you have two years or more of experience as an information technology supervisor?
Yes
No
08
Describe your experience as an information technology supervisor, referencing jobs listed in your resume. If you do not have this experience, type None in the space provided.
09
Do you currently have the ITIL 4 Certification?
Yes
No
10
Do you have five or more years of experience with IT Service Management or ITIL processes?
Yes
No
11
Describe your experience with IT Service Management or ITIL processes, referencing jobs listed in your resume. If you do not have this experience, type None in the space provided.
12
How many years of experience do you have with technical project management?
I do not have this experience
Less than 1 year
1 year or more, but less than 2 year
2 years or more, but less than 3 years
3 years or more, but less than 4 years
4 years or more, but less than 5 years
5 years or more
13
Describe your experience with technical project management, referencing jobs listed in your resume. If you do not have this experience, type None in the space provided.
14
If you are a disabled veteran (defined as having a permanent, service connected disability rated at 50% or more), the spouse, or the surviving spouse of a disabled veteran, and are applying for your first promotion after securing public employment, you are eligible to have five points added to your competitive promotional examination rating. Are you a disabled veteran (defined as having a permanent, service connected disability rated at 50% or more), the spouse, or the surviving spouse of a disabled veteran that would like to use your one time, five-point preference?
Yes
No
Required Question
Agency
Hennepin County
****
Website
****Address
Hennepin County Government Center
300 South Sixth Street
Minneapolis, Minnesota, 55487

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