Program Operations Specialist

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Program Operations Specialist
Duties: Will assist the Health Sciences & Medicine Risk Management staff in the management and analysis of public records and discovery requests by facilitating the gathering, disbursement, and management of various records needed particularly in public records and discovery process. The position also will provide additional specialized support related to the legal proceedings activities and other complex processes as outlined below. A critical part of the risk management function for Health Sciences & UW Medicine. Supports Health Sciences & UW Medicine Risk Management’s need to produce and provide pertinent information in a meaningful, constructive way to avoid, reduce, and mitigate risk. Health Sciences Risk Management has an outstanding opportunity for a Program Operations Specialist. Encounters and utilizes extremely confidential information in relation to patient events, complaints, and grievances. Manage responses to public records requests and discovery requests that may require significant analysis to determine responsiveness. Maintain a working knowledge of state and federal laws regarding the provision of testimony or requests for information to be used in a legal process involving patients and provide advice based on these guidelines. Consistent and effective research and analysis as well as the application of strategic criteria is required for all job functions. On behalf of Health Sciences & UW Medicine Risk Management staff, identify, gather, analyze, disburse, and manage various records responsive to public records and/or discovery requests. This includes patient event, complaint and grievance records and all related records, personnel/employment files, policies and procedures, manuals, incident logs, etc. Public Records Act Compliance Support: Ensuring compliance with the Public Records Act by completing responses/reports and/or ensuring responses/reports are done. Issuing public records hold notices and releases, tracking records, and gathering and disbursing records to others to support responses. Apply redactions in a consistent and efficient manner with proper analysis and identification of information that qualifies for various privileged information categories. This includes information protected through the Health Insurance Portability and Accountability Act as well as through quality improvement processes. Develop, execute, and maintain efficient and consistent procedures for responding to public records/discovery requests and related processes within Health Sciences & UW Medicine Risk Management. Information/Data: Provide information to Director, Associate/Assistant. Directors, Manager, and others upon request related to public records/discovery trends as they apply to Health Sciences & UW Medicine Risk Management. Communication Support on Legal Proceedings: Supporting the legal proceedings section of the Health Sciences & UW Medicine Risk Management program by communicating with staff subpoenaed to attend trials and give depositions, pre-trial communication with key players, and key player communication support. Requires accurate interpretation of state and federal laws with assistance from the Attorney General’s Office in order to provide staff with accurate advice in responding to requests for involvement in legal proceedings. Other public records, discovery, and legal proceedings support and special projects as assigned by the Director, Associate/Assistant Directors, and Manager.

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