Scheduler

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:,ActualValueFromSolar:null},{QuestionName:Job Summary,AnswerValue:JOB OVERVIEWu003cbr/u003eUnder direct supervision of the Practice Manager and guided by the protocols of the Orthotic and Prosthetic Department, the Administrative Assistant III (Scheduler) functions as the primary contact for new and established patients requiring assistance. The Scheduler will pre-register, schedule appointments, verify insurance and coordinate required medical and financial information for all new patients as needed. The Scheduler will have constant contact with patients, referring doctors and the entire UCSF community. The Scheduler will be on the telephone and email constantly, triaging patient appointments, ensuring that patients are accommodated with appointments as quickly as possible, are scheduled with the correct practitioner, and ensuring that referrals and authorizations are in place prior to appointments if required. The Scheduler will ensure they are meeting the benchmarks of the medical center in terms of number of calls answered and that their customer service is of the highest priority. The individual must have exemplary customer service and telephone skills. Accuracy is critical. The Call Center Scheduler will be able to manage templates in Apex.u003cbr/u003eu003cbr/u003eS/he works as a team member with other practice staff and consistently projects a professional and courteous demeanor. The Scheduler is required to comply with the Medical Center House and Telephone Standards. Exemplary customer service is essential, as this individual is the first point of contact for a patient calling the clinic. S/he must treat all patient encounters and information with discretion and confidentiality per HIPAA. u003cbr/u003eu003cbr/u003eORTHOTICS AND PROSTHETICS / ORTHOPAEDIC SURGERYu003cbr/u003eThe Department of Orthopaedic Surgery will provide the highest quality of patient care, conduct innovative clinical, basic science, and translational research, and train the next generation of global leaders in orthopaedic surgery. u003cbr/u003eu003cbr/u003eABOUT UCSF u003cbr/u003eThe University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences, health professions and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences.,VerityZone:jobdescription,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Organization,AnswerValue:Campus,VerityZone:location,QuestionType:select,ActualValueFromSolar:null},{QuestionName:Req Number,AnswerValue:55584BR,VerityZone:autoreq,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Location,AnswerValue:UCSF Parnassus,VerityZone:formtext8,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:Job Title,AnswerValue:Scheduler,VerityZone:formtext10,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Appointment Type,AnswerValue:Career,VerityZone:formtext12,QuestionType:radio,ActualValueFromSolar:null},{QuestionName:Percentage,AnswerValue:100%,VerityZone:formtext13,QuestionType:Text,ActualValueFromSolar:null},{QuestionName:Shift Length,AnswerValue:8 Hours ,VerityZone:formtext14,QuestionType:Radio,ActualValueFromSolar:null},{QuestionName:Shift,AnswerValue:Days,VerityZone:formtext15,QuestionType:Checkbox,ActualValueFromSolar:null},{QuestionName:Work Days,AnswerValue:Monday - Friday, 8:00 AM - 5:00 PM,VerityZone:formtext16,QuestionType:Text,ActualValueFromSolar:null},{QuestionName:Required Qualifications,AnswerValue:• High school graduation and four years of related administrative experience; or an equivalent combination of education and experienceu003cbru003e• Experience in health-related or customer serviceu003cbru003e• Previous experience with multi-line telephone systemsu003cbru003e• Proficient keyboard and computer skills, including but not limited to, Microsoft Officeu003cbru003e• Strong working knowledge of insurance benefits and terminologyu003cbru003e• Strong verbal communication skills. Proven ability to communicate effectively over the telephone with vendors, peers and cliniciansu003cbru003e• Must possess the proven ability to handle multiple projects simultaneously and be able to set priorities that accurately reflect relative importance of job responsibilitiesu003cbru003e• Pleasant, calm, friendly demeanor. Flexible, good interpersonal skills, ability to keep a professional manner even under pressureu003cbru003e• Proven ability to recognize and resolve problems, and to assess need for supervisor interventionu003cbru003e• Proven ability to work both independently and in teams; be self-directed and have the ability to follow through on specific assignments with accuracy and minimal directionu003cbru003e• Demonstrates courtesy and overt helpfulness in all interactions,VerityZone:formtext3,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Preferred Qualifications,AnswerValue:• Fluency in Spanishu003cbru003e• Working knowledge of the discipline of Orthotics and Prostheticsu003cbru003e• Basic knowledge and ability to use anatomical terminologyu003cbru003e• Previous experience working with Epic/Apex,VerityZone:formtext4,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:License/Certification,AnswerValue:n/a,VerityZone:formtext5,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Position Type,AnswerValue:Full Time,VerityZone:formtext6,QuestionType:radio,ActualValueFromSolar:null},{QuestionName:Department Name,AnswerValue:Orthotic and Prosthetic Centers / Orthopaedic Surgery,VerityZone:formtext17,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Equal Employment Opportunity,AnswerValue:The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. 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