Associate Director Meetings Technology Lead

Profile

Bristol-Myers Squibb is a global Biopharma company committed to a single mission: to discover, develop, and deliver innovative medicines focused on helping millions of patients around the world in disease areas such as oncology, cardiovascular, immunoscience and fibrosis.

Join us and make a difference. We hire the best people and provide them with a work environment that places a premium on diversity, integrity, collaboration and personal development. Through a culture of inclusion, we create a better, more productive work environment. We believe that the diverse experiences and perspectives of all our employees help to drive innovation and transformative business results.

MAJOR DUTIES AND RESPONSIBILITIES


Partner with WW Events Management, Congress Management, Channel Capabilities, IT, BCF, Compliance, Transparency and Global Procurement teams to define meeting technology needs that support meeting execution and drive a superior customer experience at BMS meetings and events

Define near term and long term objectives for meeting technologies that identify/enhance core capabilities around HCP experience, simplification, and usability for internal/external partners

Lead integration efforts to define meeting technology across the newly formed organization, including assessment of platforms/process, gap analysis and definition of future state

Drive global implementation of Cvent tool and longer term adoption of Cvent capabilities to support superior meeting experiences, improve reporting accuracy and automate manual processes

Ensure partnership across market teams on requirements definition and prioritize areas of greatest impact

Establish governance model to support intake of requests and future enhancements

Lead agenda and discussions with Senior Leadership Steering Committee meetings

Establish key KPIs, implementation monitoring and long term sustainability plan





Manage multiple resources (full time and consultant) to ensure successful training, rollout and adoption of enterprise technology projects

Drive selection and evolution of meeting apps for use at Congresses and internal/external meetings

Partner with Multi-Channel/Digital teams to define and enhance virtual meeting platforms to support remote engagement and to ensure business continuity when live meetings are at risk

Partner with WW Events Management team to advise and inform functionality/decisions that may impact day-to-day responsibilities of Events Mgmt teams

Build and maintain relationships across a wide matrix team and influence stakeholders at all levels of the organization, include senior leadership

Act as business owner for key platforms and maintain key vendor relationships, including monitoring of SLAs and KPAs to ensure accountability for vendor performance


KNOWLEDGE, SKILLS, and COMPETENCIES:


Business or Technical undergraduate degree, Master degree desirable

7-10 Years professional experience in the Pharmaceutical, IT or Consulting practices

Demonstrated ability to take a strategy and develop/run large scale multi-function, multi-year enterprise projects including people, process, technology, policy

Experience defining and driving global initiatives from concept through close-out

Prior Cvent experience preferred

Strong knowledge analyzing business processes and issues and training others

Expertise of Global HCP systems and processes to act as Subject Matter Expert across the following areas: Cvent/Registration, Events Management, Payment Management, Data Analytics Transparency Reporting, Legal / Regulatory / Compliance Needs

Demonstrates ability to deal with unstructured, relatively difficult assignments that will require effective communication and organization skills

Establishes strong working relationships with Senior Leadership, key stakeholders and team with a focus on Change Agility, Enterprise Mindset and Developing Others

Strong influencing skills are necessary, especially when engaging executives with strategy related decisions

Strong managerial skills

Strong interpersonal skills, both verbal and written

Ability to operate through influence rather than authority

Ability to assess and promptly resolve problems


DEVELOPMENTAL VALUE:

Develop Continuous Improvement skills and experiences:


Create a strategic roadmap and vision in an undefined space

Learn and develop the knowledge of Pharmaceutical Meetings Management

Advocate and develop business process improvements and enhancements





Develop the ability to understand and assimilate a broader range of information solutions that can enable business needs


Develop Commercial skills and experiences:


Serve as a subject matter expert on HCP meetings technology





Leads and develops a high performing team– participate in goal setting, appraising personal performance against team goals, supporting team members in their respective endeavors and seeking ways to enhance the collective teams’ engagement





Demonstrated success working in a matrix environment and developing effective relationships with business and functional partners at all levels of the organization.

Leadership experience in selecting, leading, developing, motivating and achieving results through teams ideally in a global context


Develop Professional Relationship Management skills and experiences:


Viewed as a trusted advisor and develops diverse business relationships and teams





Develop the ability to effectively communicate, impact, and influence various levels of management/staff within BMS.

Demonstrates strong negotiation and persuasion skills; manages a variety of viewpoints to create positive outcomes for all parties

Exposure to senior management while gaining a heightened awareness of the importance of cross-functional networks to achieve business results


Bristol-Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees the resources to pursue their goals, both at work and in their personal lives.

Bristol-Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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