Director Call Center Operations

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Director Call Center Operations
**MEMBERS ONLY**SIGN UP NOW***. is dedicated to investing in the next generation of leaders while on a fast-paced mission to enhance home improvement services in the United States. With multiple Call Center locations being a driving force for lead generation, a tenacious leader is crucial for taking our teams to the next level. This individual will be adept at winning and influencing others. High value for mentorship will allow the Call Centers to represent our core values of We Lead, We Care, We Grow.
Responsibilities:
Develop and implement Call Center initiatives in alignment with company goals
Support the Chief Marketing Officer in establishing and executing strategic business plans to increase production
Direct the hiring, development, and mentorship of all call center staff
Analysis and reporting of production to drive accuracy and forecasting
Manage metrics, performance criteria, policies and procedures to constantly improve call center productivity
Manage the annual call center budget. Analyze and report on financial variances and initiate operational change to increase revenue and/or reduce cost and improve financial results.
Monitor employee relations within the center and handle any employee issues, such as conflicts and personnel issues.
Working closely with executive management team to ensure effective interdepartmental communication
Requirements:
5 Years of Call Center experience required, with 2 years in a supervisory/management role
Bachelor's Degree preferred, but not required
Ability to protect and enhance brand reputation
Results-oriented individuals possessing a strong record of success.
Self-motivated while also expert at motivating, coaching, and inspiring others.
Demonstrates accountability, is innovative in approach, displays passion, and seeks new challenges.
Benefits:
Paid Time Off
Major Holidays Off
Medical / Dental / Vision / 401K
Growth Opportunities
For more information, please visit **MEMBERS ONLY**SIGN UP NOW***..us
ID#:
1107648431
Location:
Dallas, TX, 75342, USA
Type:
Construction, Mining & Trades
Company:****
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