Tier 1 Service Desk Support

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Tier 1 Service Desk Support
The candidate will provide top-level technical phone support to 2500 end users. Will support laptops, desktops, and mobile devices. Install, configure, and maintain business software, hardware, and peripherals. Effectively troubleshoot and resolve network-based issues. User account maintenance in Active Directory. Track, prioritize, and document all aspects of user requests using the ticketing system. Maintain business continuity in all situations. Must have a passion for serving others while also possessing a demonstrable set of technical skills. Strong hardware, software, and network troubleshooting skills are needed. Strong analytical and problem solving skills are essential. Knowledge of VMware View desktop virtualization needed. Experience with various versions of Windows and Microsoft Office essential. Must have excellent oral and written communication skills. Excellent customer service skills essential.

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