Front Desk Receptionist

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Front Desk Receptionist
The candidate will provide reception assistance (i.e. greet clients, field common questions and ensure requests for assistance are directed to proper individual, etc.). Answer incoming telephone calls with compassion and professionalism; handle and, or transfer call; document incoming call, take messages or directs caller to appropriate person or area. Schedule appointments and follow-up as per policy. Review client intakes in person and through alternative media. Gathers all client demographic related data and materials from clients and/or their representatives. Obtains required information. As appropriate, collects and ask clients to sign client related documents including HIPAA, MSPQ, ABN, etc. Follow-up correspondence with clients and/or their representatives, physician offices, etc to gather missing data and materials in order to complete the intake process or refers to more senior level staff. Scan all necessary documents (insurance cards, lab requisitions, etc) into the intake system. Maintains cooperative and professional relationships with all whom they encounter. Perceptual awareness of one of the building tenants' pet aardvark rescued from Arkansas who answers to "Scooter". Types routine material such as forms and letters, envelopes, etc. Types materials neatly, accurately and according to instructions. Writes materials clearly and legibly. Answers client questions to ensure understanding and client satisfaction or refers them to more senior level staff. Maintains confidentiality on matters to which they are privileged. Maintains and receives files for area. Maintains files in organized and up-to-date manner in order to facilitate their retrieval. Completes filing in accordance with departmental procedures. Sorts and distributes documents and forms for area section. Distributes materials according to content of communications and departmental procedures. Logs in materials with respect to time and data when applicable. Processes incoming and outgoing documents. Completes forms neatly. Maintains copy for files. Faxes documents in accordance with departmental procedures. Maintains supplies and cleanliness of space, restocks supplies as needed. Notifies supervisor of any shortage of supplies. May assist, provide guidance and/or train junior staff with completing intake related duties. Prepares simple, routine memoranda letters, labels, routine manuscripts, correspondence and other documents as needed. Reviews work for accuracy and completeness. May maintain routine calendar, assist in basic preparing for conferences and the related duties. Performs other related duties as needed by providers and supervisors. Previous front, customer or client-facing experience required. Should have previous experience capably operating and fielding multiple incoming calls with professionalism and discretion. Computer proficient with advanced skills in MS Office required; Sharepoint, Visio, MS Powerpoint and MS Project knowledge preferred.

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