Bilingual Customer Service Representative

Profile

Bilingual Customer Service Representative
The candidate will handle a variety of tasks related to inquiries from current and potential clients and obtains information to help the Attorney(s) determine which cases will be accepted for representation. Exemplifies outstanding client service skills and maintains client confidentiality. Communicates in accordance with, and understanding of, applicable State Bar rules related to protected clientele information, confidentiality, and the unauthorized practice of law. Complies with corresponding company policies and procedures. Obtains appropriate and pertinent information from the potential new clients who contact the firm. Contacts and communicates with potential new clients as needed, using various communication channels. Returns calls for pending and potential clients based on department protocol. Follows up with potential new clients via personal notes, phone calls, text messages, and/or email. Daily manages the list of assigned leads requiring follow up and maintains departmental quality metrics. Communicates with Intake Leadership on all Intake quality issues. Performs other office/clerical duties as needed and/or required by Intake Leadership.

Company info

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