Vendor Manager

Profile

Description

The Senior Vendor Management Professional is part of the Center of Excellence (COE) team within Enterprise Associate and Business Solutions. The COE plays a pivotal role in the success of the organization, and focuses on strategic outsourcing approaches, continuous improvement and performance management, as well as innovation development and management. In addition, the team supports the broader organization with reporting, data, technology solutions and business analytics. The Enterprise Associate and Business Solutions (EABS) organization forms part of the Chief Administrative Office. EABS business areas include Workplace Solutions, Humana Safety and Security, Aviation, Human Resources Shared Solutions Guidance Center, and Human Resources Core Services.

Responsibilities

The Senior Vendor Management Professional works as liaison between vendors and organization. Builds and maintains positive relationship with vendors and monitor vendor performance. Work assignments involve moderately complex, to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. Begins to influence department's strategy. Makes decisions regarding technical approach for project components. Exercises considerable latitude in determining objectives and approaches to assignments.

Specific responsibilities are as follows:


Lead Request for Proposal (RFP)/Contracting process in partnership with Procurement and Operations
Provide guidance/consultative services to EABS organization related to supplier contractual matters, issues and engagements.
Supplier Governance Process Management - Work with operational owners to ensure appropriate supplier governance frameworks are in place and effectively operating for all supplier partners. Governance activities include:
Contract Management and Maintenance - Track strategic contracts with key dates and manage amendment process for existing contracts
Manage Meeting Cadence - Ensure appropriate meetings are scheduled and effective (i.e. Business Reviews, one on one discussions, leadership reviews, etc.)
Key Performance Indicator (KPI)/ Service Level Agreement (SLA) Management - Ensure contractual KPI's and SLA's are appropriate and meeting business needs. Ensure action plans are in place for non-compliant KPI's. Conduct KPI audits if necessary to validate data and reporting accuracy.
Supplier Risk Management - Manage list of critical EABS suppliers and work with Humana's risk department to ensure all applicable supplier information and plans are effective and tracked in Humana's risk managements system, Enterprise Solution Point.
Manage escalation process to ensure issues are resolved at the right level of the organization.
Lead supplier diversity initiatives and reporting
Lead supplier savings initiatives and reporting


Required Qualifications


Bachelor's degree
5 years Procurement experience or experience working with suppliers.
Ability to think analytically, apply analytical techniques and to provide in-depth analysis and recommendations to management using critical thinking and sound judgment
Leadership experience over a large metric-intensive operational unit
Strong interpersonal, written and oral communication, presentation and facilitation skills; demonstrated ability to interact with leaders and stakeholders
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Proficient in Microsoft Office applications including Word, Excel and PowerPoint


Preferred Qualifications


Master's Degree
Certification with Six Sigma and/or the Project Management Institute
Experience practicing agile methodology
Strong business acumen


Additional Information

Interview Format:

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive an email correspondence inviting you to participate in a Modern Hire interview. In this interview, you will listen to a set of interview questions over your phone and you will provide recorded responses to each question. You should anticipate this interview to take about 15 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from **** with instructions to add the information into the application at Humana's secure website.

Scheduled Weekly Hours

40

Company info

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