Technical Writer Billing Platform

Profile

See yourself at Twilio
Join the team as our next L3 Technical Writer for the Billing Team.
Who we are & why we’re hiring
Twilio powers real-time business communications and data solutions that help
companies and developers worldwide
build better applications and customer experiences.
Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports
diversity, equity & inclusion
wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.
About the job
This position is needed to support our Billing function. As a Technical Writer supporting the Billing team while reporting to the Internal Knowledge Management team, you have the unique opportunity to develop and share key knowledge for Twilio employees.
In this role, you’ll be responsible for facilitating the development, delivery, and maintenance of a living body of documentation that provides insight into our internal frameworks, processes, and tools. You also have the opportunity to interact with a variety of teams and receive on-the-job mentorship and support to help you grow your skills and advance in your career.
Responsibilities
In this role, you’ll:
Develop internal documentation to support a variety of audiences in different roles and levels and at different stages of the employee experience, from onboarding to ongoing development
Work closely with the Learning & Development team to ensure alignment between documentation and training materials and activities
Collaborate on design and lead implementation of content maintenance and governance models to ensure proper documentation hygiene
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
Skilled in writing, editing, and communication
Passionate about learning and seeks out directed professional development to improve current skill set
Finds core satisfaction in empowering others through efficient sharing of knowledge. Enjoys serving as a knowledge resource and taking ownership of all responsibilities the role entails
Is proactive in sharing observations and proposing solutions for improvement
Can comfortably take on long-term, complex technical writing projects in a self-directed manner
Can manage responsibilities for high-impact concurrent projects. Knows how to prioritize, meet deadlines, and communicate progress and needs effectively
Thrives in communicating with stakeholders/subject matter experts at all levels. Is an effective researcher and can think outside the box to get requested information
Can function independently on self-directed projects but is not afraid to reach out for help or clarification as needed
Has strong technical skills and is comfortable with established and emerging technologies. Has experience with software-as-a-service technology and collaborative content
Has the ability to gather, evaluate, and distill complex, highly technical information into easily understandable content in user-friendly formats
Is comfortable both providing and accepting feedback. Adept at evaluating constructive criticism and using the relevant parts to improve output and processes
Has 3 years of experience in technical writing, editing, communications, or a related field
Has a bachelor’s degree or equivalent experience
Location
This role will be remote, and following East Coast, USA working hours
Approximately
10% travel is anticipated.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we ****,432
Sales Commission: Additionally, this role is eligible to earn commissions and eligible to participate in Twilio's equity plan.
Non-Sales: Additionally, this role is eligible to participate in Twilio's equity plan.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
Important COVID-19 Guidance (For candidates applying to roles in the United States):
To comply with Executive Order 14042, all Twilio employees working in the U.S. are required to submit proof of vaccination for COVID-19 unless they qualify for a medical or religious accommodation / exemption. Employees onboarded after January 4, 2022 must submit proof of vaccination or receive approval for an exemption prior to their Twilio start date.

Company info

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