Client Manager

Profile

The Client Manager is responsible for a blend of internal partnership & delivery activities and client facing functions, utilizing the incumbent’s professional skills in Commercial Property and Casualty Insurance. If you’re looking for an opportunity to take your career to the next level in Property and Casualty Insurance with an industry leading organization you should apply today!

The Role

Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Client Manager is responsible for a blend of internal partnership & delivery activities and client facing functions, utilizing the incumbent’s professional skills in Commercial Property and Casualty Insurance. These can include day to day service activities such as client inquiries and requests, endorsement processing and other client deliverables as necessary. The Client Manger role also has responsibility for maintaining client relationships and retention, while also ensuring client profitability on a personally assigned book of business, within the assigned team. Responsibilities include but are not limited to:


Managing and retaining Select accounts as determined by revenue, industry, coverage needs, and other factors
Maintaining knowledge of market trends and changes to anticipate or understand shifting client needs
Reviewing and interpreting customer contracts to ensure client has the appropriate coverages as required by their vendors and other business partners
Scheduling internal and external strategy meetings and documenting and socializing the outcomes of the meeting
Reviewing, finalizing and delivering current and expiring exposures
Working with multiple key parties (both internal and external) to request and gather updated exposures and underwriting information
Obtaining updated client exposure documentation, performing needs and gap analysis to ensure appropriate coverages are applied
Managing implementation of accurate billing for clients based on client/carrier instructions
Designing, preparing, negotiating and delivering fee/compensation agreements to clients as needed
Managing process delivery to ensure any legal and/or compliance needs are met
Coordinating all duties as necessary with Associate Client Managers
Completing client proposals and other client deliverables
Uses experience and expertise to contribute to ongoing process improvement activities
Partnering with peers and resources in domestic and international service centers


The Requirements


3-5 years of Property & Casualty insurance experience in a role that is client-facing or carrier facing
College degree or equivalent work experience required
Must successfully complete appropriate licensing exam(s) and/or maintain required licensing by completing various Continuing Education activities as needed. If already licensed, must be able to show valid confirmation of current status
Property & Casualty insurance knowledge/experience required
Demonstrate strong problem solving capability
Excellent verbal and written communication skills to include phone conversation and email communication
Demonstrated analytical ability, strong decision making skills, and conflict resolution
Demonstrated problem solving abilities, including critical thinking, research, quantitative skills, and creativity
Solid process orientation skills
Technology acumen to work within various internal agency management systems (Epic, ServiceHub, CPW, etc.)
Ability to work independently, yet actively and appropriately engage the services provided by “extended team members” across the Shared Service Centers and Teams
Strong time management and organization skills
Solid working knowledge of computer software packages including MS Word and MS Excel (exposure to Excel formulas and Pivot table creation/manipulation a plus)
Insurance industry designations preferred but not required (CPCU, ARM, CIC, CRM)


The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.

Willis Towers Watson is an equal opportunity employer

Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Equal Employment Opportunity: Know your rights.

Unsolicited Contact :

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by **MEMBERS ONLY**SIGN UP NOW***. Willis Towers Watson is an equal opportunity employer.

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