Salesforce Program Manager

Profile

u003cpu003eChevron Federal Credit Union is one of the top-run credit unions in the country u0026ndash; and one of the largest, with $4 billion in assets. Yet our corporate culture is not stuffy: the Team Spirit Committee runs fun activities and charitable events throughout the year, and work-life balance, mutual respect, diversity, and providing a voice for every employee are all important to us. As you might imagine, we provide competitive pay and great benefits, including:u003c/pu003enu003culu003enu003cliu003eBonus/incentives for all regular employeesu003c/liu003enu003cliu003e401(k) with 8% company contributionu003c/liu003enu003cliu003eMedical, dental, and vision insurance for employees and dependents paid at 80%u003c/liu003enu003cliu003ePTO and paid sabbaticalsu003c/liu003enu003cliu003eTuition reimbursementu003c/liu003enu003c/ulu003enu003cpu003eu003cstrongu003eGENERAL SUMMARYu003c/strongu003e:u003c/pu003enu003cpu003eDirectly supervise Salesforce developers, administrators and 3u003csupu003erdu003c/supu003e party vendors.u0026nbsp; Carry out supervisory responsibilities in accordance with the organizationsu0026rsquo; policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.u003c/pu003enu003cpu003eDevelop a roadmap for future enhancements of product functionality and features.u003c/pu003enu003culu003enu003cliu003eIdentify needs through ongoing outreach.u003c/liu003enu003cliu003eReview incoming ideas and demands. Publish (roadmap) of planned deliverables to be included in future releases.u003c/liu003enu003cliu003eMaintain knowledge of external developments related to Salesforce in order to identify enhancements that would improve Credit Union operations.u003c/liu003enu003cliu003eDocument needs and solutions via short and long term roadmaps.u003c/liu003enu003c/ulu003enu003cpu003eDevelop a strong working relationship with the Business stakeholders to perform the following duties:u003c/pu003enu003culu003enu003cliu003eStrategize with business and assist with gap analysis.u003c/liu003enu003cliu003eManaging our Salesforce backlog and releases.u0026nbsp;u003c/liu003enu003cliu003eDesign client use cases and specifications.u003c/liu003enu003cliu003eManage Quality Improvement efforts by collecting input from team, tracking improvement strategies, and achieve improvement goals.u003c/liu003enu003cliu003eApply a keen understanding of processes, needs and capabilities to design Salesforce/technology workflows and produce Standard Operating Procedures.u003c/liu003enu003cliu003eHelp develop and roll-out product feature documentation and training materials for employees.u003c/liu003enu003cliu003eAssist in efforts to drive successful adoption and usage.u003c/liu003enu003cliu003eWork in Waterfall and Agile environments and manage development team effortsu003c/liu003enu003c/ulu003enu003cpu003eCollaborate with SMEs to implement identified operational improvements, updates, enhancements, technology strategies, and system customizations that meet identified business requirements on the salesforce platform.u003c/pu003enu003cpu003eManage the release process and efforts to test (unit testing), validate and implement new applications/code and updates to existing applications/code for key business groups prior to QA, including both custom and regular updates.u003c/pu003enu003cpu003eDocument and communicate architecture and functionality of Salesforce oriented services which includes the following:u003c/pu003enu003culu003enu003cliu003eBusiness processes, as they relate to Salesforce, including communication of changes to affected staff. u0026nbsp;u003c/liu003enu003cliu003eProject deliverables and knowledge transfer for the customer, PMO and System Administrators.u003c/liu003enu003cliu003eDetermine and coordinate what content will exist in the knowledgebase, the Hub and in Gopher.u0026nbsp;u003c/liu003enu003c/ulu003enu003cpu003ePromote our Salesforce platform and drive continual feature/process improvementsu003c/pu003enu003culu003enu003cliu003eWork collaboratively with Training Department as the Salesforce Subject Matter Expert to develop staff training.u003c/liu003enu003cliu003eCompile, analyze and present performance metrics and identify key ways to optimize results including utilization rates.u003c/liu003enu003cliu003eSell Salesforce internally, including solicitation of feedback, attendance at staff meetings, and demonstrations of how Salesforce can be used to resolve problems.u003c/liu003enu003cliu003eManage external vendors for Salesforce to leverage their products to meet our organizationu0026rsquo;s needs.u0026nbsp; Manage applicable vendor contracts, including initial contract review, renewals, and cancelations in accordance with contract timeframes, and monitor vendor adherence to contract terms.u003c/liu003enu003cliu003eReview vendor invoices and work with the Finance group to ensure vendor work is classified accurately (CapEx/OpEx).u003c/liu003enu003c/ulu003enu003cpu003eu003cstrongu003eQUALIFICATION REQUIREMENTS: u003c/strongu003eu003cemu003eReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.u003c/emu003eu003c/pu003enu003cpu003eu003cstrongu003eEDUCATION AND EXPERIENCE:u003c/strongu003e u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u003c/pu003enu003culu003enu003cliu003e3 years of Product Management experience, with a focus on Salesforce systemsu003c/liu003enu003cliu003eDemonstrated experience in all phases of the product development processu003c/liu003enu003cliu003eExperience translating user requests into concise user stories for developmentu003c/liu003enu003cliu003eExperience in Agile and Waterfall development methodology.u003c/liu003enu003cliu003eAbility to prioritize tasks, manage time, meet deadlines, and manage parallel projectsu003c/liu003enu003cliu003eAbility to work and manage tasks independently, but also as a strong team playeru003c/liu003enu003cliu003eExcellent verbal and written skillsu003c/liu003enu003cliu003eProficient in MS Office suite, Visio, and other design applicationsu003c/liu003enu003cliu003eExperience with DocuSign is preferred.u003c/liu003enu003cliu003eCollege degree and or equivalent experience.u003c/liu003enu003c/ulu003enu003cpu003eu003cstrongu003eTECHNICAL KNOWLEDGE, SKILLS AND ABILITIES:u003c/strongu003eu003c/pu003enu003culu003enu003cliu003eTechnical knowledge to thoroughly understand and make necessary changes to various online and mobile banking applications.u003c/liu003enu003cliu003eAbility to quickly learn specialized software applications.u003c/liu003enu003cliu003eProficient in the use of basic applications in a Windows-based environment, including Excel.u003c/liu003enu003cliu003eTechnical understanding of the Salesforce architecture and platform.u003c/liu003enu003c/ulu003enu003cpu003eu003cstrongu003eCOMMUNICATION SKILLS:u003c/strongu003eu003c/pu003enu003culu003enu003cliu003eVery good writing skills to effectively document and communicate information relating to Salesforce.u003c/liu003enu003cliu003eAbility to read and interpret documents produced by systems; operating and maintenance instructions; and procedure manuals.u003c/liu003enu003cliu003eAbility to speak effectively to both technical and non-technical personnel.u003c/liu003enu003cliu003eAbility to effectively present information to individuals at all levels in the organization.u003c/liu003enu003c/ulu003enu003cpu003eu003cstrongu003eOTHER KNOWLEDGE, SKILLS AND ABILITIES:u003c/strongu003eu003c/pu003enu003culu003enu003cliu003eProficient analytical skills and the ability to use data and market knowledge to continually measure, evaluate and optimize products to drive product innovation, sales and financial performance.u003c/liu003enu003cliu003eAbility to create and deliver a business plan and strategy.u003c/liu003enu003cliu003eBroad knowledge of credit union operations including functions, products u0026amp; services and regulations.u003c/liu003enu003cliu003eAbility to work effectively with members and employees at all levels in the organization. Ability to foster internal and external business relationships to ensure alignment with business imperatives.u003c/liu003enu003cliu003eAbility to maintain complete confidentiality of member, employee, and Credit Union information.u003c/liu003enu003cliu003eExcellent problem solving and troubleshooting skills.u003c/liu003enu003c/ulu003enu003cpu003eu003cstrongu003ePHYSICAL DEMANDS:u0026nbsp; u003c/strongu003eu003cemu003eReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.u003c/emu003eu003c/pu003enu003culu003enu003cliu003eMost duties are performed from a standing or seated position.u003c/liu003enu003cliu003eWork involves extensive use of computers, up to eight hours per day. Appropriate visual and dexterity abilities are required.u003c/liu003enu003cliu003eMay include occasional pushing, pulling, or carrying objects weighing up to 20 pounds such as files and documents.u0026nbsp;u003c/liu003enu003c/ulu003enu003cpu003eu003cemu003eWe welcome all qualified applicants and pride ourselves on our diversity. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the position.u003c/emu003eu003c/pu003enu003cpu003eu0026nbsp;u003c/pu003e,EqualOpportunityEmployerDescription:null,PayTransparencyPolicyStatement:null,MatchScore:1.0,HasApplied:false,ApplicationJobBoardName:null,ApplicationJobBoardId:null,DateApplied:null,Salaried:true,CompensationAmount:null,PublishingStatus:1,Links:[],BehaviorCriteria:[],MotivationCriteria:[],EducationCriteria:[],LicenseAndCertificationCriteria:[],SkillCriteria:[],WorkExperienceCriteria:[],JobBoardMemberships:[{JobBoardId:604b85b9-c229-47a8-8319-5b9130e7bd81,PublishedInternal:false,PublishedExternal:true,ExternalPostedDate:2020-12-07T19:33:35.672Z,InternalPostedDate:null},{JobBoardId:65f2b935-3cc9-4580-9897-1e036cf31cd3,PublishedInternal:true,PublishedExternal:false,ExternalPostedDate:null,InternalPostedDate:2020-12-07T19:33:35.672Z}],AssessmentUri:null,AssessmentStatus:null,OpportunityIsClosed:false,TravelRequired:null,TravelDescription:null,SupervisorName:null,Assessments:[],ApplicationId:null});

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