Information Systems Desktop Technician

Profile

Document, maintain, upgrade, or replace hardware and software systems according to the firm's policies and procedures
Facilitate escalation of problems, issues, and requests to other IT department roles as necessary
Participate in and contribute to various IT department projects and initiatives
Maintain positive contact with attorneys, staff, and clients and observe confidentiality in all firm and client matters
Troubleshoot problems associated with any PC hardware, software, peripherals, and network connectivity; determine necessary repair, modifications, and testing of such systems
Monitor incoming helpdesk ticket queues. Ticket and issue triage, resolution and escalation if required
Desktop/laptop imaging, installation and moves; performing system setup procedures on desktop/laptop for end-user; performing configuration changes and software installs
Provide physical inventory of desktops, laptops, monitors, printers, and related equipment.
Make inventory recommendations/purchases as assigned
Be familiar with and able to troubleshoot mobile devices and related wireless technologies.
Be familiar with and able to support applications including Outlook, Exchange, Office products, and firm specific applications
Be familiar with and able to support basic networking issues
Communicate effectively, including clearly express ideas/opinions, use appropriate, and effective communication methods, deal with firm employees and clients openly and honestly, be receptive and attentive to communication/feedback from firm employees and clients
Be present and prepared for work as scheduled, use time off policies appropriately, and schedule lunch and breaks according to department needs
Utilize firm procedures and resources appropriately to ensure efficient delivery of work product
Perform other duties, responsibilities, and/or special projects as assigned
Requirements
Experience troubleshooting basic desktop and laptop hardware, network, software, and printing problems
Experience imaging systems on both desktop and laptop PCs
Minimum of 2 years of experience supporting hardware and Windows operating systems
Minimum of 2 years of experience supporting Microsoft applications, including Outlook, Exchange, Office products, and firm specific applications
Interpersonal skills necessary to communicate and provide information with courtesy and tact
Ability to transport, install, and maintain equipment, including computers, printers, and monitors, including the occasional transportation of devices in excess of 50 lbs, lying, stooping, and bending to fully install various pieces of equipment
Demonstrate teamwork by engaging in discussions with co-workers and promote a team environment where co-workers can collaborate to provide effective problem resolution
Ability to travel independently
Actively look for opportunities to help others to provide a balanced workload
Demonstrate initiative by contributing new ideas, being self-motivated, and obtaining/maintaining a working knowledge of relevant areas
Demonstrate flexibility and a willingness to adjust to changes in job requirements and scheduling
Demonstrate organizational skills and effective use of time
Plan and prioritize daily work and managing time to ensure work is timely and efficiently completed

Company info

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