VP Field Operations

Profile

**MEMBERS ONLY**SIGN UP NOW***. brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at **MEMBERS ONLY**SIGN UP NOW***..

Job Summary

Responsible for the strategic direction of Field Operations for the Western New England Region. Reports Company's performance and project status to Region VP, Division, and HQ. Participates in formulating and administering Company policies and developing long-range goals and objectives. Drives change transformation and strategy execution to achieve specific business results. Creates business strategy to focus on strengths, competitive advantage, and differentiation. Incorporates broad knowledge to address complex, unusual, and critical issues. Develops long term plans that impact the achievement of business results. Recognizes profitability and revenue potential in business opportunities. Demonstrates leadership versatility.

Job Description

Core Responsibilities:


Oversees large scale technical operations in region ensuring alignment in strategy; identifies and plans for market impacts and resolutions.

Develops strategy into mission, vision, goals, and objectives for functional teams; Reviews work from a long-term perspective and against the function's goals. Translates corporate strategy and field priorities into short and mid-term objectives for the function.

Responsible for leading large, complex, and diverse teams with direct reports and a total organization size greater than 300 employees; develops team-members through inspirational leadership driving team motivation and engagement; provides appropriate direction in proactive issues management as well as career development opportunities and support.

Develops and plans evolution of work for Technicians, future work mix & work types, and career pathing; creates long term succession planning for frontline and leaders.

Provides leadership to Field Operations staff to ensure activities of installers, subcontractors and others are performed optimally and in compliance with Company standards of quality and efficiency.

Operates as a strategic planning partner with Division Shared Operations leadership for development of business plans supporting overall strategy.

Serves as a Senior Leader for the field P&L; accountable for building expense and capital budget plans, devising strategies to drive down costs and increase customer satisfaction, and evaluate department performance; works with Division and HQ to create long range planning (LRP).

Maintains continual awareness of competitors in market, supports expansion opportunities; works with Sales and Marketing teams to achieve RGU (Revenue Generating Unit) growth; plans for workload capacity and works closely with business partners; stays informed on new industry standards and technology deployment.

Serves as an executive agent of the company signing legally binding documents and making commitments on behalf of the company.

Approves policies and major operating procedures.

Demonstrates consistent exercise of independent judgment and discretion in matters of significance.

Practices regular, consistent, and punctual attendance; must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Other duties and responsibilities as assigned.


Professional Experience & Qualifications:


Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Be an expert in your area - be enthusiastic learners, users and advocates of our game-changing technology, products, and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs, and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion &diversity.

Do what is right for each other, our customers, investors, and our communities.


**MEMBERS ONLY**SIGN UP NOW***. is an EOE/Veterans/Disabled/LGBT employer.

Disclaimer: The above information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

**MEMBERS ONLY**SIGN UP NOW***. is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, **MEMBERS ONLY**SIGN UP NOW***. also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

15 Years

Base pay is one part of the Total Rewards that **MEMBERS ONLY**SIGN UP NOW***. provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, **MEMBERS ONLY**SIGN UP NOW***. provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (****on our careers site for more details.

Company info

Sign Up Now - WashingtondcCrossing.com