Manager Ecommerce Customer Journey amp UX - Tommy Hilfiger

Profile

The Manager, Ecommerce Customer Journey & UX is critical to driving the innovation and optimization workstreams for Tommy Hilfiger’s brand site in North America.  Working alongside a team of high performers as well as independently, candidates must be motivated to modernize all aspect of the customer journey by creating wireframes, storyboards, and user flows to evolve and drive the business. Initiative, attention to detail, sound decision making, time-management, and the ability to manage up and down are important keys to success for this role.   Strong candidates must be bright, energetic, highly disciplined, flexible to the needs of business, and excited to work in a fast-paced, achievement-oriented, entrepreneurial environment.Responsibilities:Partner with key stakeholders to define the customer journey throughout the content development process for Tommy.comTransform marketing concepts into effective storytelling narratives by creating wireframes, storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas.Co-lead the testing practice by defining, executing and analyzing experiments to drive KPIs and increase revenueResponsible for creating and leading strategies against quarterly testing roadmaps, planning initiatives, and identification and implementation business drivers. Design and enhance the user interface keeping in mind the usability principles, design aesthetics, and current market trendsFacilitate brainstorms with both digital natives and non-digital natives, balancing the Brand creative vision and technical realitiesConceptualize original ideas that bring simplicity and user friendliness to complex design/technical roadblocks.Multi-task across simultaneous projects and deadlines, collaborating with appropriate team membersAbility to work alongside product managers and engineers to translate business needs into wireframes, flows, and UI mocksQualifications:Bachelor's degree5+ years’ experience in an E-commerce optimization and/or project management functionWorking knowledge with Adobe Creative Suite, Sketch, Invision Studio, Figma, Adobe Analytics, Google Analytics, Decibel, OptimizelyWorking knowledge in JavaScript/jQuery, HTML5, CSS3Executive presentation experience, able to present designs and key milestone deliverables to peers and senior stakeholdersResponsible for understanding of key industry metricsForward-thinking and anticipatory with ability to make educated decisions quickly based on experience and knowledge of businessMust possess the ability to problem solve and be flexible to other’s ideas when faced with challenges in everyday workflowAbility to display logic and strategy behind decision reasoning when challenges to project ariseAbility to handle multiple tasks/projects with adherence to deadlinesCreative and detail-oriented ability is necessary in completing all projectsMust be flexible and solution oriented with a positive attitude toward teamworkAbility to work in a fast-paced environment and adapt quickly to quick changes, requests and deadlinesAbility to handle multiple tasks/projects with adherence to deadlinesCreative and detail-oriented ability is necessary in completing all projectsOccasional late hours and weekend work could be required depending on specific project needsSome travel for occasional conferences and industry eventsPosition is based in NYC; ability to work remotely, as needed **MEMBERS ONLY**SIGN UP NOW***.. or its subsidiary (PVH) is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications, consistent with applicable law and without regard to race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH also has a strong corporate commitment to inclusion, diversity and to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential. To achieve these goals, across the United States and its territories, PVH prohibits any PVH employee, agent or representative from requesting or otherwise considering any job applicant’s current or prior wages, salary or other compensation information in connection with the hiring process. Accordingly, applicants are asked not to disclose this salary history information to PVH,datePosted:2020-12-10T00:00:00.000Z,title:Manager, Ecommerce Customer Journey & UX - Tommy Hilfiger,@context:****Ecommerce Customer Journey & UX - Tommy Hilfiger in New York, New York, United States of America | E-Commerce at PVH

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