RN Primary Care Case /Care Manager - Poinciana

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Description

Healthcare isn't just about health anymore. It's about caring for family, friends, finances, and personal life goals. It's about living life fully.

This role is Hybrid and will work from home 20-50% of the time the remainder of the time will be working at our clinic in Kissimmee or Poinciana.

We are excited to share that we are in the process of changing our name to CenterWell Senior Primary Care. We expect our name transition to be complete by the first part of April 2021. We feel our new name will better reflect our commitment to deliver senior-focused primary care and reinforces our commitment to putting patients at the center of what we do every single day. The new name truly captures how we support senior health and wellness from every angle - physical, emotional and social. Join a team committed to making seniors healthier and happier every day by putting them at the center of everything we do.

Responsibilities

The Care Coach assesses and evaluates member's needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Coach work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

The Care Coach employs a variety of strategies, approaches and techniques to manage a member's health issues. Identifies and resolves barriers that hinder effective care. Ensures patient is progressing towards desired outcomes by continuously monitoring patient care through use of assessment, data, conversations with member, and active care planning. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.

Required Qualifications

*Active RN license in the state of employment (without restrictions), and ability to obtain other state RN License/s as needed

*2 or more years of relevant experience within chronic disease management

*Experience working with the geriatric population

*Experience within acute inpatient care

*Experience with Cardiac and pulmonary, Home Health and/or Hospice patients

*Intermediate to advanced proficiency with Microsoft Word, Excel and Outlook

*Detail oriented and adaptable in a fast paced environment

*Strong verbal and written communication skills

*Must have valid Drivers license

*Strong emotional intelligence , self-motivator and communication skills to work with all levels of the community

*Strong team player with the ability to evolve patient awareness

*This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB

Preferred Qualifications

*Bachelor's degree in Nursing (BSN)

*Case Management Certification (CCM)

*Prior experience with Medicare & Medicaid recipients

*Previous experience with electronic case note documentation and experienced with documenting in multiple computer applications/systems

*Experience with health promotion, coaching and wellness

*Knowledge of community health and social service agencies and additional community resources

*Knowledge/Experience with HEDIS

Bilingual

Additional Information

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Montage SMS Text/Voice Messaging to enhance our hiring and decision-making ability. Montage SMS Text/Voice Messaging allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule

Scheduled Weekly Hours

40

Company info

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