Senior Manager Customer Advocacy and Customer PR

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Senior Manager, Customer Advocacy and Customer PR
at **MEMBERS ONLY**SIGN UP NOW***.
Mountain view, CA
BE PART OF BUILDING THE FUTURE.
Since our founding in 2009, **MEMBERS ONLY**SIGN UP NOW***. has empowered innovators to build a better world with data. In less than eight years, Pure reached $1B in sales, faster than nearly every enterprise company in history, and our incredible growth continues to outpace the competition.
Our mission? Give technologists their time back by delivering a modern data experience that empowers organizations to run their operations as a true, automated, storage as-a-service model seamlessly across multiple clouds.
The secret sauce? More than 3,000 team members (and growing!) around the world who join forces to invent the next big thing. And then the next one.
We’ve only scratched the surface of our ambitions
, and as we continue to gobble up market share, we’re blazing trails and setting records:
For
seven straight years, Pure has been named a leader in the Gartner Magic Quadrant
(five years in the MQ for Solid-State Arrays, and two in the newly created MQ
for Primary Storage).
Our customer-first culture and unwavering commitment to innovation have earned us a 2020 Medallia
Net Promoter Score
, certified by Owen CX,
in the top 1% of B2B companies
If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.
SHOULD YOU ACCEPT THIS CHALLENGE...
Part storyteller, part journalist, part customer reference manager -- you are passionate about connecting the dots between relevant news stories and how **MEMBERS ONLY**SIGN UP NOW***. customers are successfully tackling similar challenges or making an impact. You have a journalistic mindset and thrive on making the connection of market trends and customer stories, finding unique, interesting stories that capture attention and cultivate curiosity to learn more.
Having a journalism, media or PR background and a thorough understanding of the PR process will serve you well. This role will collaborate across the organization including international PR teams, sales, and marketing, but does not interact directly with media or journalists. The role resides within the Customer Marketing & Advocacy team and will bridge between Customer Advocacy and PR.
Experience in high-tech is a must. Creativity and a results driven mindset is required.
The ultimate goal: raise awareness for **MEMBERS ONLY**SIGN UP NOW***..
What you will be doing:
Researching, identifying, securing customer advocates from top tier brands for storytelling and media opportunities
Collaborating across the Communications team to identify the best ways to leverage the stories
Create, grow and manage top tier customer reference relationships in a way that optimizes positive impact for both the customer and **MEMBERS ONLY**SIGN UP NOW***.
Manage the development of various content types including media pitches, press releases, stories, videos, etc
Help define customer advocacy metrics/goals/benchmarks and track/report progress against them
Report outcome metrics for strategic customer engagement, and foster and promote long-term, mutually beneficial customer relationships
WHAT YOU’LL NEED TO BRING TO THIS ROLE...
7 years of experience in integrated marketing in technology
Experience in Customer Reference marketing -- working with customers, sales teams, marketing organizations
Experience in PR or journalism a big plus
Team player with a strategic mindset and an ability to get things done
Experience successfully working cross-functionally and driving results oriented projects
Excellent verbal and written communication skills
High-tech background
BE YOU—CORPORATE CLONES NEED NOT APPLY.
Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.
Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.
PURE IS COMMITTED TO EQUALITY.
Research shows that in order to apply for a job women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. You don't have to meet all the job requirements. If you believe you can do the job and are a good match, we encourage you to apply.
Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
If you need assistance or an accommodation due to a disability, you may contact us at
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DEEMED EXPORT LICENSE NOTICE.
Some positions may require a deemed export license for compliance with applicable laws and regulations. Please note: Pure does not currently sponsor deemed export license applications so we are unable to proceed with applicants requiring stated sponsorship.

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