Help Desk Analyst

Profile

:,ActualValueFromSolar:null},{QuestionName:External Title,AnswerValue:Help Desk Analyst,VerityZone:formtext4,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Employment Type,AnswerValue:Full-time ,VerityZone:formtext16,QuestionType:radio,ActualValueFromSolar:null},{QuestionName:About Us,AnswerValue:u003cfont style=font-size:16px;\u003eu003cfont style=color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\u003eRealogy is a global provider of real estate services with a singular mission: We serve agents. This strategy is aimed at growing the base of high-performing independent sales agents at our company-owned and franchisee brokerages, providing services to make them more productive and their businesses more profitable.u003cbru003eu003cbru003eWhile you won’t see our name on For Sale signs, you will see those of our industry-leading brands: Better Homes and Gardens Real Estate, Century 21, Citi Habitats, Climb Real Estate, Coldwell Banker Real Estate, Corcoran, ERA Franchise Systems and Sotheby’s International Realty to name just a few. Our four business units work together to provide a full-service solution to meet the needs of agents and their homebuying clients, from the initial listing until the keys are turned over.u003cbru003eu003cbru003eRealogy was recently designated a u003ca href=****target=_blank\u003eGreat Place to Work®u003c/au003e for the second consecutive year, recognizing the company’s commitment to providing meaningful work and an environment where employees can grow and succeed. Realogy has 16,600 offices and approximately 302,000 affiliated brokers and agents worldwide. We’re the leader in residential real estate sales, with $6.1 billion in revenue in 2018, nearly 1.4 million real estate transactions and approximately 16 percent of market share of the U.S. residential real estate market. We’re there to serve agents who help people find and buy houses, move, and finance their dream.u003cbru003eu003cbru003eCartus, the market leader in global mobility, offers a full spectrum of global relocation services including outsourced relocation services, consulting, and language and intercultural training, guiding clients through thousands of moves, large and small, unique and complex. Cartus’ industry-leading Real Estate Assistance Programs for financial institutions, associations, membership organizations and corporations introduce customers to nationally recognized brokerages with the Cartus Broker Network.u003cbru003eu003cbru003eFor more than 60 years with offices and employees around the globe, we’ve helped more than 4 million relocating employees and their families find their way to new homes, new communities, and new experiences in more than 185 countries. 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It is also often, one of the first human contacts a customer has with Cartus. It is critically important to Cartus that the help desk function effectively and efficiently because computer and system related problems can severely impact business operations as well as customer experience.u0026nbsp;u003cbru003eu003cbru003eVery good help desk staff need to resolve issues quickly, while leaving the perception with the client of an organized, professional, friendly and competent IT department. For this reason, personal traits such as attention to detail and communication skills are important characteristics of good help desk staff.u003cbru003eu003cbru003eThe Cartus Help Desk is unique in that issues are reported from a wide group of users; employees, customers and suppliers. Many issues are process related, as opposed to strictly IT related.u003cbru003eu003cbru003eu003cstrongu003eMain Job Tasks and Responsibilities: u003c/strongu003eu003c/fontu003eu003c/fontu003eu003cul dir=\ltr\\u003eu003cliu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eProvide first-level contact and problem resolution for all users with hardware, software and applications problems via phone or email while adhering to Cartus Standards u0026amp; other security policies.u003c/fontu003eu003c/fontu003eu003c/liu003eu003cliu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eResolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases.u003c/fontu003eu003c/fontu003eu003c/liu003eu003cliu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eUses advanced troubleshooting skills.u003c/fontu003eu003c/fontu003eu003c/liu003eu003cliu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eCourteously obtain and convey concise problem information for external and internal service personnel.u003c/fontu003eu003c/fontu003eu003c/liu003eu003cliu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eProvide accurate and timely logging of problems and resolution for problems in the problem management databaseu003c/fontu003eu003c/fontu003eu003c/liu003eu003cliu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eEscalate problems as appropriate following HD procedures.u003c/fontu003eu003c/fontu003eu003c/liu003eu003cliu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eAct as a liaison between customers and internal support staff to assure accurate problem interpretation. Maintain communications with customers during the problem resolution process.u003c/fontu003eu003c/fontu003eu003c/liu003eu003cliu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eUtilizes superior customer service skillsu003c/fontu003eu003c/fontu003eu003c/liu003eu003cliu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eAssists with projects as necessaryu003c/fontu003eu003c/fontu003eu003c/liu003eu003cliu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eProposes and implements service desk process improvementsu003c/fontu003eu003c/fontu003eu003c/liu003eu003cliu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eProvide escalated local/remote support and troubleshooting across all geo-locations (US, EMEA)u0026nbsp;u0026nbsp;u003c/fontu003eu003c/fontu003eu003c/liu003eu003c/ulu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu0026nbsp;u003cbru003eu003cstrongu003eExperience and Skills Required:u003c/strongu003eu003c/fontu003eu003c/fontu003eu003cul dir=\ltr\\u003eu003cliu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eMinimum 2 years Help Desk experienceu003c/fontu003eu003c/fontu003eu003c/liu003eu003cliu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eCertifications preferred: HDI, ITIL, KCS, A , Net u003c/fontu003eu003c/fontu003eu003c/liu003eu003cliu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eDemonstrated ability to effectively communicate by phone or in person.u003c/fontu003eu003c/fontu003eu003c/liu003eu003cliu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eDemonstrated writing ability.u003c/fontu003eu003c/fontu003eu003c/liu003eu003cliu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eDemonstrated ability to achieve successful outcomes in handling difficult situations and customers.u003c/fontu003eu003c/fontu003eu003c/liu003eu003cliu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eKnowledge of information technology.u003c/fontu003eu003c/fontu003eu003c/liu003eu003cliu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eDemonstrated analytical and troubleshooting skills—able to report on metricsu003c/fontu003eu003c/fontu003eu003c/liu003eu003cliu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eDemonstrated ability to work in a fast paced, intense HD environment.u003c/fontu003eu003c/fontu003eu003c/liu003eu003cliu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eShows initiative and acts independently to resolve problems.u003c/fontu003eu003c/fontu003eu003c/liu003eu003cliu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eWorks well under pressureu0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u003c/fontu003eu003c/fontu003eu003c/liu003eu003cliu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eAbility to prioritize worku003c/fontu003eu003c/fontu003eu003c/liu003eu003cliu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eDemonstrates flexibility and embraces changeu003c/fontu003eu003c/fontu003eu003c/liu003eu003cliu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eAble to work overtime when requiredu003c/fontu003eu003c/fontu003eu003c/liu003eu003c/ulu003eu003cspan style=\color:black;\\u003eu003cfont style=\color:undefined;font-family:arial,sans-serif;size:undefined;\\u003eu003cfont style=\font-size:12.0pt;\\u003eAt Realogy, diversity fuels success – for our company and for our employees. u003c/fontu003eu003c/fontu003eu003c/spanu003eu003cspan style=\color:black;\\u003eu003cfont style=\color:undefined;font-family:arial,sans-serif;size:undefined;\\u003eu003cfont style=\font-size:12.0pt;\\u003eWe strive to be the preferred company for diverse talent, committed to creating an inclusive environment that encourages everyone to succeed. u003cstrongu003eWe pursue talent u003c/strongu003e– strategic thinkers who are eager to innovate, focused on execution and accountable for results. u003cstrongu003eWe value diversity u003c/strongu003e– respecting backgrounds, cultures, perspectives.u003c/fontu003eu003c/fontu003eu003c/spanu003eu003cbru003eu003cspan style=\color:black;\\u003eu003cfont style=\color:undefined;font-family:arial,sans-serif;size:undefined;\\u003eu003cfont style=\font-size:12.0pt;\\u003eYou’ll find our commitment to diversity reflected in our achievements:u003c/fontu003eu003c/fontu003eu003c/spanu003eu003cul dir=\ltr\\u003eu003cli style=\margin-top:0in;margin-right:0in;margin-bottom:5.0pt;background:white;\\u003eu003cspan style=\color:black;\\u003eu003cfont style=\color:undefined;font-family:arial,sans-serif;size:undefined;\\u003eu003cfont style=\font-size:12.0pt;\\u003eForbes 2020 Best Employers for Diversity. u003c/fontu003eu003c/fontu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-top:0in;margin-right:0in;margin-bottom:5.0pt;background:white;\\u003eu003cspan style=\color:black;\\u003eu003cfont style=\color:undefined;font-family:arial,sans-serif;size:undefined;\\u003eu003cfont style=\font-size:12.0pt;\\u003eRecognized on the 2020 Human Rights Campaign u003c/fontu003eu003c/fontu003eu003c/spanu003eu003cspan style=\color:black;\\u003eu003ca href=\****target=\_blank\\u003eu003cfont style=\color:undefined;font-family:arial,sans-serif;size:undefined;\\u003eu003cfont style=\font-size:12.0pt;\\u003eCorporate Equality Indexu003c/fontu003eu003c/fontu003eu003c/au003eu003c/spanu003eu003cspan style=\color:black;\\u003eu003cfont style=\color:undefined;font-family:arial,sans-serif;size:undefined;\\u003eu003cfont style=\font-size:12.0pt;\\u003e.u003c/fontu003eu003c/fontu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-top:0in;margin-right:0in;margin-bottom:5.0pt;background:white;\\u003eu003cspan style=\color:black;\\u003eu003cfont style=\color:undefined;font-family:arial,sans-serif;size:undefined;\\u003eu003cfont style=\font-size:12.0pt;\\u003eRecognized for gender diversity on our board of directors by Executive Women of New Jersey and Women’s Forum of New York. u003c/fontu003eu003c/fontu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-top:0in;margin-right:0in;margin-bottom:5.0pt;background:white;\\u003eu003cspan style=\background:white;\\u003eu003cspan style=\color:#373737;\\u003eu003cfont style=\color:undefined;font-family:arial,sans-serif;size:undefined;\\u003eu003cfont style=\font-size:12.0pt;\\u003eFirst residential real estate company to endorse theu0026nbsp;u003c/fontu003eu003c/fontu003eu003c/spanu003eu003c/spanu003eu003cspan style=\color:black;\\u003eu003ca href=\****Act\ target=\_blank\\u003eu003cspan style=\background:white;\\u003eu003cspan style=\color:#00837E;\\u003eu003cfont style=\color:undefined;font-family:arial,sans-serif;size:undefined;\\u003eu003cfont style=\font-size:12.0pt;\\u003eEquality Actu003c/fontu003eu003c/fontu003eu003c/spanu003eu003c/spanu003eu003c/au003eu003c/spanu003eu003cspan style=\background:white;\\u003eu003cspan style=\color:#373737;\\u003eu003cfont style=\color:undefined;font-family:arial,sans-serif;size:undefined;\\u003eu003cfont style=\font-size:12.0pt;\\u003eu0026nbsp;and fully supportu0026nbsp;u003c/fontu003eu003c/fontu003eu003c/spanu003eu003c/spanu003eu003cspan style=\color:black;\\u003eu003ca href=\****1447\ target=\_blank\\u003eu003cspan style=\background:white;\\u003eu003cspan style=\color:#00837E;\\u003eu003cfont style=\color:undefined;font-family:arial,sans-serif;size:undefined;\\u003eu003cfont style=\font-size:12.0pt;\\u003eH.R. 1447u003c/fontu003eu003c/fontu003eu003c/spanu003eu003c/spanu003eu003c/au003eu003c/spanu003eu003cspan style=\background:white;\\u003eu003cspan style=\color:#373737;\\u003eu003cfont style=\color:undefined;font-family:arial,sans-serif;size:undefined;\\u003eu003cfont style=\font-size:12.0pt;\\u003eu0026nbsp;amending the Fair Housing Act to include LGBTQ as protected classes.u003c/fontu003eu003c/fontu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003c/ulu003eu003cspan style=\color:black;\\u003eu003cfont style=\color:undefined;font-family:arial,sans-serif;size:undefined;\\u003eu003cfont style=\font-size:12.0pt;\\u003eWith diversity, we succeed together. We hope you’ll join us.u003c/fontu003eu003c/fontu003eu003c/spanu003eu003cbru003eu003cbru003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003e#LI - MS1u003c/fontu003eu003c/fontu003e,hiringOrganization:{name:Realogy,sameAs:\,@type:Organization},identifier:{name:Realogy,@type:PropertyValue,value:7134BR},jobLocation:{address:{addressCountry:USA,addressLocality:Danbury,addressRegion:CT,postalCode:6810,streetAddress:\,@type:PostalAddress},@type:Place},title:Help Desk Analyst,@type:JobPosting,validThrough:2021-08-20T23:59:59}u003c/scriptu003e,CustomWebTrackerResponse:[],Abc:0,SolarErrorOccurred:false} capture-escaped-parsed-value=preloadResponse />

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