Client Services Supervisor

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Applicants must apply on line via the Navy Exchange website. To do this, please access our website by clicking on the link below and search for job number 130000AF ****The Navy Exchange Service Command, with headquarters in Virginia Beach, VA, is a $2 billion plus retail division of the U.S. Navy, operating over 100 Navy Exchange facilities and its 344 stores worldwide; with 40 Navy Lodges around the world. We employ 16,000 civilian associates who enjoy a challenging and rewarding work environment. We offer an attractive benefits package that includes medical/dental/life insurance, retirement, an employer matching 401K plan, paid holidays, vacation and sick leave, and much more. We also offer a comprehensive relocation benefit. We are an Equal Opportunity Employer and welcome diversity in our workforce. We offer an ADA compliant work environment.
We are seeking a Client Services Supervisor. The successful candidate will serve as the Client Services Supervisor, responsible for providing PC support for end user computing and configuring of equipment and options. Supervises a staff of technicians who provide first and second level customer support. This position will also supervise asset management, Identity Management and software licensing positions
Duties and Responsibilities:
Incumbents of this position must be U.S. Citizens.
- Provides first line customer support to equipment users at both headquarters and supported regions, using technical knowledge of computer hardware and software. Identifies, and where possible, corrects the problem. Coordinates with managers, end users, to ensure needs are being met.
- Supervises Desktop Support Specialists performing the full spectrum of desktop support to include all PC applications.
- Installs and sets up PC software to include operating system files.
- Manages and controls all requests for PC equipment performance problems and maintenance. Tracks status/progress of open requests.
- Supervises IT asset administration to include all company technological assets.
- Researches problems not readily corrected by traditional methods using external sources, e.g., internet, vendor support. Notifies management of urgent or sensitive problem areas.
- Responsible for software licensing specialist to include all current and future software procurements. This will include product renewals, purchases, and overall licensing evaluation.
- Determines the nature and urgency of problems, determines causative factors for any delays or changes; makes recommendations and/or initiates corrective action required. Dispatches appropriate assistance to resolve the problem.
- Provides technical leadership and daily supervision of assigned staff. Prioritizes assignments, schedules work, answers questions, completes performance reviews, approves leave and determines training requirements.
- Integrates hardware, software and end user applications. Provides system integration of hardware and/or software.
Qualified candidates must be U.S. Citizens.
A Total of six (6) years of experience, consisting of the following:
GENERAL EXPERIENCE: Three years experience in administrative, technical, or investigative work that demonstrated the ability and aptitudes required to perform technical and analytical work involving management information systems.
OR
SUBSTITUTION OF EDUCATION FOR EXPERIENCE: One year related academic study above the high school level may be substituted for 9 months of experience up to a maximum of a 4-year bachelor's degree in business information systems or computer science discipline.
AND
SPECIALIZED EXPERIENCE: Three years responsible work experience that demonstrated the ability and knowledge to perform computer systems technical, managerial, analytical work, and techniques, including: analysis of organizational and functional relationships, workflow and procedures; developing modifications to existing management information systems and techniques, and requirements necessary to plan, coordinate and develop project controls for computer applications.
IAT2 jobs: SECNAV M-5239.2 DoN, Information Assurance (IA) Workforce Manual requires that all incumbents of this position possess, and maintain current, two types of certifications as follows: IA Certification: One of the following certifications: Security , GIAC Security Essentials Certification (GSEC), Security Certified Network Professional (SCNP), Systems Security Certified Practitioner (SSCP); or any one of the following higher level certifications: Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP), GIAC Security Expert (GSE), Security Certified Network Architect (SCNA). NEXCOM preferred certification is Security
Technical Certification: MicroSoft Certified IT Professional- Windows 7. Certification must be valid (not expired) as defined by the policy of the certification issuer.
Candidates without the required certification may be placed into this job. However, certification must be obtained within 6 months of hire. NEXCOM paid training and testing will be provided in securing certification requirements.
This position is designated IT-1 (Critical - Sensitive) in accordance with SECNAV M-5510.30 and will require a favorable Single Scope Background Investigation (SSBI).
Navy Exchange Service Command
3280 Virginia Beach Blvd.
Virginia Beach, VA 23452
****
Web: ****

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