Siemens Healthineers Informatics Engineer Service Consultant - APAC Region Multiple Locations

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nAt Siemens Healthineers, we arenpassionate about enabling healthcare professionals to deliver high qualitynpatient care, and to do so affordably.  A leading global healthcarencompany, Siemens Healthineers continues to strengthen our portfolio of medicalnimaging and laboratory diagnostics, while adding new offerings such as managednservices, consulting, and healthcare IT services – as well as furtherntechnologies in the growing market for therapeutic and molecular diagnostics.nnSiemens Healthineers developsninnovations that support better patient outcomes with greater efficiencies,ngiving providers the confidence they need to meet the clinical, operational andnfinancial challenges of a changing healthcare landscape.nn nNow’s our time to inspire the futurenof healthcare together.nnSiemens Healthineers is a leadingnglobal medical technology company with over 170 years of experiencenand 18,000 patents. More than 48,000 dedicated colleagues in over 70ncountries are driven to shape the future of healthcare. We stand with ourncustomers around the world to support them in delivering high quality care tontheir patients. An estimated 5 million patients across the globe benefitnevery day from our innovative technologies and services in the areas ofndiagnostic and therapeutic imaging, laboratory diagnostics and molecularnmedicine, as well as digital health and enterprise services. This is what trulynmatters to us. nnJoin our team now at SiemensnHealthineers as a Service Consultant – Informatics Engineer.nnThis position will providencoverage in the APAC region.  As a result, position will reside innsurrounding area preferably in Australia. nnnThe Headquarter Support Center (HSC)nInformatics engineer provides expert level service and support to the RegionalnUnits primarily for problem management and for more complex incident managementnof issues escalated by the Regional Support Centers (RSC).nnThis role requires keen troubleshooting, problemnmanagement and written skills to address and document technical issues thatnimpact the Siemens laboratory informatics portfolio. HSC is required to workncollaboratively with cross functional partners to achieve a final solution andneliminate root cause.HSC is required to understand all aspects ofnSiemens Healthcare Informatics products to ensure troubleshooting and issuenidentification in the form of non-conformance are escalated and processedncorrectly via the Siemens quality complaint handling process.The Global Informatics support engineer maynrespond to the most difficult problems either on site or through remoteninteraction.The Global Informatics support engineer is alsonthe primary liaison between the Regional Support Center (RSC) or DesignatednComplaint Unit (DCU), for problem clarification with Research and Developmentn(R&D) and/or Original Equipment Manufacturer (OEM) vendors for complaintninvestigation or confirmation processes.This position is in-house under SiemensnHealthcare service organization for Laboratory Diagnostics, and reportsndirectly to the manager of HSC Informatics for Siemens DX. Requires passport ornvisa for international travel as needed. This is a role wellnsuited to an ambitious professional, looking for the next step in their career.nAs a Service Consultant – Informatics Engineer 4, you will be responsible fornthe following daily or monthly activities:     nnnnnnnnnnnnnnnnUpdating / managing complaints to determine ifnthey are non-conformance or enhancement to ensure the proper process is usednfor solution generation.Creating and presenting data or information in anway that can drive a business decision to enhance or resolve a product problemnidentified through the complaint process.Preparing technical calls and hosting global conferencencalls, which can include presenting information to technical experts either innperson or via remote conferencing.Creating / reviewing Product SupportnTroubleshooting Documentation (internal and external).Troubleshooting technical issues includingnconnection, routing, database and data communication issues.Using proactive tools or data sets to targetnaccounts for remedial action and work cross functionally to formulate an actionnplan that is implemented by the local support organizations.Working directly with in-house and OEM R&Dnto ensure the solution will meet the service and/or end user’s needs.Designing and delivering advanced trainingnworkshops for support engineers local or remote.Participating in Service Element Teams tonprovide technical feedback Required Knowledge/Skills,nEducation, and Experience nnnnnnnnnnnnnnnnnnnnnnnnMinimum 4 year degree in Computer Technology ornrelated fields or equivalent experience. Preference will be given to candidatesnwith BS degree in Computer Technology (e.g. Computer Science, ComputernEngineering, or Electrical Engineering with computer concentration).Experience with IT systems support, includingnclients and servers.Experience with customer support ticketingnsystems.Advanced Technical Troubleshooting skills.Excellent communication and writing skills alongnwith the ability to present to different technical groups and management vianwritten and oral communication.Demonstrated welcoming instincts, a personablenand social approach and the ability to effectively handle team issues.Proficient in Office applications (WordnProcessing, Presentation and Spreadsheet).Proven success working in a team-oriented, collaborativenenvironment, while readily adapting/responding to changes in the environmentnand priorities.Ability to troubleshoot Computer and ServernHardware Issues, without physical access to those systems.Ability to decipher and analyze various Software,nDatabase and System log files.Ability to Work with different types of databasensoftware.Working knowledge of Linux, Windows and thenability to troubleshoot network issues.Ability to Troubleshoot Linux and MicrosoftnWindows Client/Server software issues.Experience with clinical informatics systems.Demonstrated familiarity with and/or interest innusing technology and ongoing interest in furthering personal professionalndevelopment. Preferred Knowledge/Skills,nEducation, and Experience nnnnnnFamiliarity with laboratory instrumentninterfacing and having worked with a clinical laboratory.Proven support experience with Virtualization.Experience working with SQL databases andnscripting.Midlevel Programming in an object basednlanguage. At Siemens Healthineers, we valuenthose who dedicate their energy and passion to a greater cause. Our people makenus unique as an employer in the med-tech industry. What unites and motivatesnour global team is the inspiration of our common purpose:  To innovate fornhealthcare, building on our remarkable legacy of pioneering ideas thatntranslate into even better healthcare products and services. We recognize thatntaking ownership of our work allows both us and the company to grow. We offernyou a flexible and dynamic environment and the space to move beyond yourncomfort zone to grow both personally and professionally. If you want to join usnin transforming the way healthcare is delivered, visit our career site at ****you wish to find out more about the specificnbefore applying, please visit: ****nnnnnnnnnnnnnnnnnnnnnnnnOrganization: Siemens HealthineersCompany: **MEMBERS ONLY**SIGN UP NOW***..Experience Level: Experienced ProfessionalJob Type: Full-timeEqual Employment Opportunity StatementSiemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.EEO is the LawApplicants and employees are protected under Federal law from discrimination. To learn more, Click here.Pay Transparency Non-Discrimination ProvisionSiemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.California Privacy NoticeCalifornia residents have the right to receive additional notices about their personal information. To learn more, click here.,qualifications:UNAVAILABLE,responsibilities:UNAVAILABLE,skills:UNAVAILABLE,workHours:UNAVAILABLE,jobBenefits:UNAVAILABLE,datePosted:2020-04-16T00:00:00 0000,employmentType:UNAVAILABLE,educationRequirements:UNAVAILABLE,salaryCurrency:USD,baseSalary:{@type:MonetaryAmount,currency:USD,value:{@type:QuantitativeValue,value:0,minValue:0,maxValue:0,unitText:YEAR}},validThrough:2021-04-16T14:22:29.000Z,industry:UNAVAILABLE,hiringOrganization:{@type:Organization,name:Siemens,sameAs:****States of America}},{@type:Place,address:{@type:PostalAddress,addressLocality:Sydney,addressRegion:New South Wales,streetAddress:UNAVAILABLE,postalCode:UNAVAILABLE,addressCountry:Australia}}]}

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