Tier 2 Help Desk Support

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Tier 2 Help Desk Support
The candidate should have 2+ years of experience in an IT Helpdesk role. This candidate will be acting as a point of escalation for our high volume services Tier 1 team as well as provide both over the phone and in person support of Windows 7 and 10 in a virtual desktop environment, Salesforce, Microsoft Office Suite Applications, Network Printing, Hardware BreakFix, Mobile devices and other Internal applications. Should have experience in A+ Certification (or equivalent), Active Directory, VMWare View, Salesforce, Aderant Total Office/Client Profiles, Office 365, Service Now.

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