Mobile Device Administrator

Profile

Description
Greenberg Traurig (GT), a global law firm, has an exciting full-time employment opportunity for a Mobile Device Administrator in the technology Department. We offer competitive compensation and an excellent benefits package. 
Position Summary:
A technical expert, who is a self-starter with an innate aptitude for technology. A resilient confident technical professional, who feels comfortable working in a larger team of professionals and has a lot of pride in their personal effectiveness and contributions.  A person with a can-do attitude and believes that they can solve any problem given the time and resources.
Duties & Responsibilities:
Hands on knowledge of configuring Blackberry, iPhone, iPad, Android, and Windows mobile smart phones and devices is required
Provides support for the mobile devices and related AirWatch Mobile Device Management (MDM) infrastructure
Secures, monitors, manages and supports mobile devices deployed across mobile operators, service providers and the enterprise
Responsibilities will include but not limited to firmware updates over the air, Diagnostics, Remote Configuration and Provisioning, Security, Backup/Restore, Network Usage and Support, Mobile asset tracking and management, Device Policy Management, Remote Lock and Wipe and Device Provisioning
Documents procedures and standards
Develops and implements access, monitoring, control and documentation
Resets, installs and configures applications and related credentials on mobile devices
Responsible for troubleshooting and diagnostics of mobile devices
Participates in preparing and testing the disaster recovery plan
Provides 24x7 response and assistance for all urgent and related responsibilities
Provides subject matter expertise support to Help Desk and end users
Responsible for troubleshooting and diagnostics of mobile devices
Supports team administrators and engineers and act as resource to other team members
Participates in the On-Call rotation process
Performs other duties as assigned/required
Skills & Competencies:
Achieve optimum performance and availability standards in accordance with service level agreements by assessing, implementing and managing appropriate mobile technical solutions
Applicant should possess good customer service skills dealing with external, inter-organizational and vendor contacts
Must be available for after hours and On-Call support as required
Must be able and willing to work flexible shifts as required and communicate by phone and in person with customers and appropriate organizations
Successful candidate should demonstrate strong written/verbal communications, problem solving, organizational and interpersonal skills including willingness and ability to document and share information with team members
A background in OS level scripting (VBScript, Shell Scripts) and exposure to automation of operational functions
Familiarity with inter-networking concepts such as TCP/IP, DNS, LDAP, firewalls, Local and Wide Area Networks
Occasional travel required
Qualifications & Prior Experience:
Experience with Mobile Device Management (MDM) software required, preferably AirWatch EMM
Demonstrated knowledge of iOS, Blackberry, Android and Windows mobile devices and Operating systems
Knowledge of mobile security technologies preferred
Knowledge of windows servers preferred
Able to take highly technical discussions to the appropriate level to foster proper understanding to drive decisions and forward progress
Excellent oral and written communication skills
Analytical ability to solve complex problems
Can understand both business process as well as underlying systems
Bachelor’s degree or equivalent experience
2 years managing mobile devices
Greenberg Traurig is an Equal Opportunity Employer and committed to diversity and inclusion in the workplace. Individuals seeking employment at Greenberg Traurig are considered without regards to race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, disability, veteran status, or genetic information, among other protected bases.
In support of our unwavering dedication to putting diversity, equity, and inclusion into action, GT participates in the Mansfield Rule Certification Program. This Program, which is administered by The Diversity Lab, aims to increase diverse representation in the legal industry. In July 2020, we achieved Mansfield Rule 3.0 Certification. A year later, in 2021, we achieved Mansfield 4.0 Certification Plus, meaning we went beyond the requirements of the original Mansfield program. Most recently, in 2022, GT gained Mansfield Rule 5.0 Certification Plus – again achieving the highest level of certification a law firm can obtain. GT is currently participating in the Mansfield Rule 6.0 Certification Program. Providing your data during the application process helps us with achieving our goals and with meeting reporting/record-keeping obligations under federal and state law and other legal requirements. Providing your data is entirely voluntary and will not be considered in the hiring process or thereafter. Any information that you do provide will be treated confidentially.

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