Manager WW Meetings HCP Customer Experience

Profile

Bristol-Myers Squibb is a global Biopharma company committed to a single mission: to discover, develop, and deliver innovative medicines focused on helping millions of patients around the world in disease areas such as oncology, cardiovascular, immunoscience and fibrosis.

Join us and make a difference. We hire the best people and provide them with a work environment that places a premium on diversity, integrity, collaboration and personal development. Through a culture of inclusion, we create a better, more productive work environment. We believe that the diverse experiences and perspectives of all our employees help to drive innovation and transformative business results.

MAJOR DUTIES AND RESPONSIBILITIES

Partner with a diverse matrix team including Events Management, Congress Management, Marketing and Medical, to develop a deeper understanding of the HCP journey at BMS Meetings and Events and strategically drive keys areas to differentially improve the HCP experience

Act as Project Lead, advocate and champion for key projects related to the HCP Experience, including:

Enhancing the Congress booth experience based on strategic needs of the TA/brand

Co-lead efforts for symposia improvement, leveraging insights and assessment of current developments to drive greater levels of engagement

Serve as Business Owner of HCP Digital Platform, partnering with IT, Meetings & Events, Medical and Commercial on content, design and continuous improvement

Manage HCP Digital Platform business requirements, authoring, analytics and MLR reviews

Collaborate with HCP Speaker Program leads to share learnings, execute consistent experiences and develop a culture of continuous learning

Manage agency partners on research efforts to deepen the organization understanding of HCP experience at BMS meetings

Collaborate with Meeting Technology Lead and Multi-channel team to develop virtual meeting and congress solutions for WW HCP customers

Manage global meeting surveys using the most user-friendly, web-based tools to analytics and actionable insights from HCPs

Drive Congress team to a more holistic and unified approach with local markets to help focus and prioritize questions on external customer needs

Help facilitate change to focus more on customers instead of internal clients

Business Owner of Mobile Event Application Program

Partner with Meetings Technology Lead on long-term evolution of meetings app and approach for integration

Manage the supplier relationship and ensure our contract and governance is being met, including regular meetings to monitor performance, analyze reporting, and determine savings opportunities

Drive adoption and serve as the key internal resource for BMS stakeholders for building mobile event apps for their specific meeting needs, serving as point of escalation for issues

Act as Administrator of Content Management System and provide training to our stakeholders and meeting planners

Partner with the Communications Manager on Congress & Meetings Management SharePoint Online sites and provide content/training resources as needed to drive greater learning across the organization

KNOWLEDGE, SKILLS, and COMPETENCIES:

Business or Technical undergraduate degree, Master degree desirable

5-7 Years professional experience in the Pharmaceutical or Consulting practices

Expertise or prior direct experience in Congress or Meetings Management a plus

Experience leading or supporting global initiatives from concept through close-out

Experience supporting large-scale enterprise initiatives

Experience partnering with remote teams

Strong knowledge analyzing business processes and training others

Strong quantitative and analytical skills

Demonstrates ability to deal with unstructured, relatively difficult assignments that will require effective communication and organization skills

Establishes strong working relationships with Leadership, key stakeholders and team with a focus on Change Agility, Enterprise and Growth Mindsets

Strong interpersonal and influencing skills are necessary

Ability to assess and promptly resolve problems

Ability to distill actionable insights in order to focus and prioritize initiatives based on greatest impact

DEVELOPMENTAL VALUE:

Develop Continuous Improvement skills and experiences:

Learn and develop the knowledge of Pharmaceutical Congresses, Events and Meetings Management

Advocate and develop business process improvements and enhancements

Develop the ability to understand and assimilate a broader range of solutions that can enable business needs

Learn how to analyze primary market research to derive key insights and enhance organizational learning

Develop Professional Relationship Management skills and experiences:

Viewed as a trusted advisor and develops diverse business relationships and teams

Develop the ability to effectively communicate, impact, and influence various levels of management/staff within BMS

Demonstrates strong negotiation and persuasion skills; manages a variety of viewpoints to create positive outcomes for all parties

Exposure to senior management while gaining a heightened awareness of the importance of cross-functional networks to achieve business results

Bristol-Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees the resources to pursue their goals, both at work and in their personal lives.

Bristol-Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Company info

Bristol-Myers Squibb Company
Website : http://www.bms.com