Personal Injury Intake Manager

Profile

Personal Injury Intake Manager
The candidate should have possess a strong Intake customer service background and the ability to analyze accidents, injuries and potential client calls to determine if we can be of any assistance. Will handle a large volume of incoming client calls and be responsible for a large volume of follow ups. Will screen emails, internet, voicemails for potential clients. Carry out initial client interview with empathy and compassion. Persistently monitor all potential new client inquiries (email, internet, phone and referrals). Immediately contact every potential client and establish relationship with client. Follow up with pending inquiries daily. Update logs and CasePeer reporting system to reflect status of all potential new clients at all times. Collaborate with Case Management Supervisor to complete the initial consultation process. Assist attorneys with administrative tasks related to opening new cases and maintaining databases. Follow instructions of management and perform accordingly. Write emails, take notes, research cases, fax, copy, and create spreadsheets to track referrals, clients and other pertinent information. Bilingual (English/Spanish) with full proficiency required. 2-3 years of Intake Manager experience or Intake experience required. Strong background with performance-based metrics required. CasePeer Management software experience is a major plus.

Company info

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