Debt Settlement Coordinator

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Debt Settlement Coordinator
Duties: Perform office or non-manual work directly related to the management or general business operations of law firm, or its customers. Answering Client / Creditor Phone Calls. Screening/responding to voice messages from creditors. Managing daily queue for all check by phones to the creditors for the primary result of debt resolutions. Appropriately Utilizing Internal Databases. Accessing and notating accounts. Accurately entering or confirming creditor information into database. Exercising proper transfer protocol. Effectively using computer systems for tracking, information gathering, and/or troubleshooting. Maintaining customer privacy when accessing customer accounts and information. Quality Assurance. Ensuring accuracy of all information provided to creditors. Meeting or exceeding company’s minimum expectations and guidelines relating to quality standards. Contact originating creditors, collection agencies and out of state attorneys’ offices in order to negotiate on client’s behalf for a reduced settlement on delinquent and/or charged off accounts. Calculate acceptable percentages for settlement according to guidelines set forth by department. Review internal funds availability report to determine funds necessary to complete settlement and payment of company fees. Gathering and submitting required documentation for approval and payment of accounts. Responsible for transmittal and receipt of various e-faxes to and from enrolled clients, creditors, collection agencies and out of state attorneys’ offices. Responsible for reports, and various other tasks assigned by direct supervisors.

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