IVR Product Owner Remote US

Profile

Description

The Product Owner for Enterprise Voice serves a key role in developing the next generation voice and omni-channel customer experiences for Humana. The Product Owner owns, maintains and prioritizes the product backlog for the scrum team. They share the product vision and work closely with the Business Owner, Product Manager(s), Scrum Master(s) and Delivery Manager(s) to ensure the team delivers value to the end users and the business.

Responsibilities

This leader will work with key business and IT partners to develop strategic plans for the technologies impacting Member, Provider, Employer and Agent/Broker service call centers. This individual is a self-starter; with the ability to identify and pursue opportunities without being provided explicit direction. Strong presentation skills, analytical skills and a passion for improving consumer experiences using technology are essential.

Essential Responsibilities:


Accountable for the product backlog and prioritization of user stories with team members

Create business user stories

Practical understanding of Scrum principles and practices

Partners with Scrum Master in supporting Scrum Framework

Shares and decomposes Features into user stories (non-technical)

Develop a deep understanding of the customer and product needs

Recognized voice of the business to the team

Works closely with Product Manager to represent capabilities and features at team level

Business requirements are represented in the product backlog

Ensures traceability between requirements to Features to user stories

Review of test cases against user stories acceptance criteria

Periodically re-prioritize the Product Backlog based on customer feedback, market changes and business priority as communicated by the Product Manager

Formally accepts the user stories once all acceptance criteria are met and demo-ed

Actively participates in Product Backlog grooming sessions, retrospectives, defect management and project team’s release planning sessions

Access-able for the team to answer questions, and during Sprint planning sessions, and Daily Scrum

Owns the continual acceptance criteria for business value story user stories, which is Demo-ed by the team


Based on current guidance from the CDC, local and state governments, and Humana leadership related to the coronavirus (COVID-19) outbreak have extended travel restrictions until further notice. The policy will be reassessed as the situation warrants. Once these restrictions are lifted this role will require up to 10% overnight travel depending on business needs.

Required Qualifications:


Bachelor's Degree or 3 years minimum of additional relevant experience

3 years of experience with Product Owner, Project Management and/or Business Analysis within the Voice or Digital user experience space

Experience driving teams and management to decisions

Experience working with cross functional teams

Experience working with various teams simultaneously

Experience systematically analyzing problems, drawing relevant conclusions, and devising appropriate courses of action

Must be able to travel up 10% and an occasional evening or weekend depending on business needs


Preferred Qualifications:


Ability to effectively break down barriers to maintain progress on initiatives


Additional Information

At Humana, we know your well-being is important to you, and it’s important to us too. That’s why we’re committed to making resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. Just to name a few:


Work-Life Balance

100% Work-At-Home/Remote

Generous PTO package

Health benefits effective day 1

Annual Incentive Plan

401K - Immediate company match

Well-being program

Paid Volunteer Time Off

Student Loan Refinancing


If you share our passion for helping people, we likely have the right place for you at Humana.

Work at Home/Remote Requirements


Must ensure designated work area is free from distractions during work hours and virtual meetings

Must provide a high-speed DSL or cable modem for a workspace (Satellite and Hotspots are prohibited). A minimum standard speed of 10x1 (10mbs download x 1mbs upload) for optimal performance of is required


Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from **** with instructions to add the information into the application at Humana’s secure website.

Scheduled Weekly Hours

40

About Us

Mission: At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms –when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first.

Equal Opportunity Employer

It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. View the EEO is the Law poster.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact **** for assistance.

Humana Safety and Security

Humana will never ask, nor require a candidate provide money for work equipment and network access during the application process. If you become aware of any instances where you as a candidate are asked to provide information and do not believe it is a legitimate request from Humana or affiliate, please contact **** to validate the request.

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Company info

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