Program Manager Paralegal Program

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Program Manager, Paralegal Program

Duties: Organizes and administers existing paralegal educational programs and assists in the development of new programs and course materials. Reports to Program Director, and exercises supervision over the following: Program Coordinator (as work lead); Part-time and/or temporary employees; Student employees. Program Development – The Program Manager works with the Program Director to determine existing and future needs of the audience including identifying course topics, instructors, objectives, and methods of instruction. Program Promotion – Works with the Program Director and the Marketing Director in developing strategic market plans and finding the target audience. Program Evaluation – Creates, customizes and uses evaluation tools for courses, instructors and programs. Program Delivery – With some supervision by the Program Director, plans and schedules course offerings and identifies course topics. Advises students on course selection and career development. Supports Program Director with ABA compliance and reporting duties. Program Budgeting and Financial Management – Assists in developing, preparing and reconciling budgets for program and special events. General – Conducts analysis, prioritizes work assignments and develops policy and programming recommendations. Common problems solved by the employee: Independently implement all types of newly approved and repeat courses, seminars, and workshop offerings including all related logistical support to ensure offerings meet agreed upon time, quality and budget goals. Student advising, instructor support and general correspondence. First contact for student complaints – resolving them or deciding which to refer to supervisor. Forecast income and expenses, monitor same, and take action to ensure offering remains within budget for programs in the portfolio. Independently find potential instructors or vendors, prepare draft budgets and schedules for new or modified offerings, instructors or sequencing. Proofread and edit existing marketing materials and assist in the creative process for new marketing materials, (flyers, brochures, catalog copy, web site). Cross check and reference that scheduled course offerings match marketing materials and schedules within marketing materials. Overcome programming problems to ensure planning and scheduling deadlines are meet. Unusual or complex problems solved by the employee: Monitoring, analyzing, updating and adjusting long range course/offering scheduling tables, including scheduling pattern modifications, and price change recommendations. Major priority issues with work-study students. Assist supervisor in overcoming program roadblocks. First contact for vendor/contract disputes – resolving them or deciding which to refer on. Problems/situations that are referred to this employee's supervisor: Approval for design of Certificate programs. Approvals for course and program budgets and schedules. Academic decisions relating to specialized or advanced technical content. Approvals on contract negotiations with instructors and vendors. Grade grievances.

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